Conditions of Sale

Our contract

When you place an order to purchase a product from Solid Fluid, we will send you an e-mail confirming receipt of your order with an attached invoice. Your order represents an offer to us to purchase a product. The order is accepted by us when we send e-mail to you containing attached licenses or, in the case of physical goods, confirmation that we've dispatched that product to you. That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on an order which we have not dispatched do not form part of the contract.

All of our electronic licences all have a fixed period of validity. You may choose to buy a an electronic licence with a period of validity greater than one year. In all circumstances where a licence is valid for a period greater than one year, the full monetary value of that licence covers the first year of validity on a pro rata basis. Any subsequent validity in that licence is granted by Solid Fluid free of charge.

Refund & Return

For software purchases that involve distribution of our electronic licence keys on the internet, we regret that we cannot offer refunds or returns. Where software is purchased as a physical product, i.e. in a cellophane wrapped box, returns can be made, provided that the cellophane wrapper is undamaged.

For physical products which are not software related, returns are welcomed, providing goods are in a good, undamaged, condition. In addition to your 30-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days.

Pricing

All prices on this site are quoted in Pounds Sterling. Real currency or cheque payments must be in Pounds Sterling, but credit and debit card payments may be made in almost all major currencies. Where a credit or debit card payment is made in a currency other than Pounds Sterling, exchange rates are calculated with daily regularity.

Advertised prices exclude VAT. When purchasing online, depending on the cardholders registered country, UK rates of VAT may apply. VAT, where appropriate, is charged on a complete order, and marked clearly as such.

Customs

When ordering goods from Solid Fluid for delivery overseas you may be subject to import duties and taxes. These are typically levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Solid Fluid, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Children

Solid Fluid does not sell products for purchase by children. If you are under 18, you may use the Solid Fluid website only with the permission of a parent or guardian.

Electronic communications

When you visit the Solid Fluid website or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Conditions of Sale at any time. You will be subject to the policies and Conditions of Sale in force at the time that you use the website or that you order goods from us. This applies unless any change to those policies or these conditions is required to be made by law or government authority. If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.